Privacy Policy

At Balaji Extensions, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the data we collect, how we use it, and your rights regarding your information.

1. Information We Collect

When you place an order or interact with our website, we collect the following personal data:

• Email address – for sending order updates and support.
• Full name – to personalize your experience and for shipping labels.
• Shipping and billing address – required for delivering your products and billing purposes.
• Phone number (including WhatsApp) – to contact you for order-related queries or updates.
• Payment information – securely processed through third-party payment gateways (e.g., Cashfree). We do not store your card or UPI details on our servers.

2. How We Use Your Information

Your data is used solely for order fulfillment and support purposes, including:

• Processing and delivering your order.
• Sending you confirmation, shipping updates, and support messages.
• Providing customer service and handling returns or refunds.

3. Data Storage & Security

We store your data on secure servers and take appropriate security measures to protect it from unauthorized access. Payment data is handled by secure and PCI-compliant third-party services.

4. Sharing Your Information

We do not sell, rent, or share your personal information with any third parties for marketing or unrelated purposes. Your data is only used within our business to fulfill your orders and provide customer support.

5. Third-Party Services

We use trusted third-party tools like:

• Cashfree – for payment processing
• Google Analytics – for website performance tracking
• Facebook Pixel – for marketing performance analysis

These tools may collect anonymous usage data. No personally identifiable information is shared with them beyond what is necessary to provide the service.

6. Your Consent

By using our website and placing an order, you agree to the collection and use of your information as described in this Privacy Policy.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions or concerns regarding our Privacy Policy, feel free to contact us at:

Email: support@balajixtension.com

Contact us page