Terms & Conditions

By accessing and using the services of Balaji Extensions, you agree to comply with the terms and conditions listed below. These terms govern all purchases, browsing, and interactions with our website.

1. Scope of Services

Balaji Extensions is an online and offline store offering women’s ethnic fashion products such as suits, kurtis, and custom-stitched apparel. We allow users to browse, purchase, and request exchanges through our platform.

2. Customer Responsibilities

• Customers must provide accurate and complete information during checkout, including name, email, shipping address, and contact details.
• Customers must not misuse the platform for fraudulent or harmful purposes.
• It is the customer’s responsibility to review size charts, product descriptions, and policies before placing an order.

3. Our Rights

• We reserve the right to cancel or refuse any order at our discretion due to pricing errors, stock issues, or suspicious activity.
• Prices, availability, and product details are subject to change without prior notice.
• We reserve the right to update these Terms & Conditions at any time.

4. Payment & Delivery

• All payments must be completed via the available payment methods (e.g., UPI, card, net banking via Cashfree).
• Orders will be processed only after payment confirmation.
• Delivery timelines are estimates and may vary based on location, courier performance, or external factors.

5. Exchange Policy (Brief)

We do not offer refunds. However, exchanges are accepted within 2 days of delivery in cases of:

• Wrong item received
• Damaged product (requires unboxing video)
• Size issues (if the product is unused and unwashed)

Please refer to our Exchange Policy page for full details.

6. Disclaimers

• Product colors may vary slightly due to screen settings, lighting, or batch differences. Minor variation is not a valid reason for exchange.
• Delivery delays may occur due to weather, courier issues, or public holidays. We are not responsible for delays beyond our control.
• We are not liable for damage caused after delivery or due to customer mishandling.

7. Contact

If you have questions regarding these Terms & Conditions, please reach out to us via our Contact Us page or email us at support@balajixtension.com.